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Contact Support

We're here to help! If you need assistance with Conpanion, we have several ways to get in touch.

How to Contact Us​

App issue reports​

Report an issue button

Please utilise the "Report an issue" button found in the side menu.

Email Support​

Primary Support Email: support@getconpanion.com

Response Times​

  • General Inquiries: 24-48 hours
  • Technical Issues: 24 hours
  • Urgent Issues: Marked as "URGENT" in subject line

Before Contacting Support​

Self-Service Options​

  1. Check our FAQ - Visit our FAQ page for common questions
  2. Browse tutorials - Check our tutorials for step-by-step guides

Feature Requests​

Have an idea for improving Conpanion? We'd love to hear it!

Submit Feature Requests​

What to Include​

  • Feature description - What you'd like to see
  • Use case - How you would use this feature
  • Benefits - Why this would be helpful
  • Priority - How important this is to you

Business Inquiries​

Sales Questions​

Partnership Opportunities​

Office Hours​

Our support team are available :

  • Monday - Friday: 9:00 AM - 6:00 PM NZT (New Zealand Time)
  • Saturday: 10:00 AM - 4:00 PM NZT
  • Sunday: Closed

For urgent issues outside of business hours, please mark your email as "URGENT" and we'll respond as soon as possible.

Follow Up​

After Contacting Support​

  1. Check your email - We'll respond within our stated timeframes
  2. Check spam folder - Sometimes our responses end up there
  3. Reply to our response - Keep the conversation going if needed
  4. Provide additional information - If we ask for more details

Escalation​

If you're not satisfied with our initial response:

  • Reply to the same email thread - This helps us track the issue
  • Request escalation - Ask for a senior support representative
  • Provide feedback - Let us know how we can improve

Privacy and Security​

Information We Collect​

When you contact support, we may collect:

  • Your contact information
  • Technical details about your setup
  • Screenshots or files you share
  • Conversation history

How We Use Your Information​

  • Resolve your issue - Primary purpose
  • Improve our service - Learn from common problems
  • Follow up - Ensure your issue is resolved
  • Training - Help our team provide better support

Data Protection​

  • Secure storage - All communications are stored securely
  • Limited access - Only authorized support staff can access your information
  • Data retention - We keep support communications for a reasonable period
  • Your rights - You can request deletion of your support data

Feedback​

We're always looking to improve our support experience. If you have feedback about our support process:

Your feedback helps us provide better service to all our users!